Returns and Exchanges

EFFECTIVE DATE: MARCH 01, 2025

At Medinati Clothing, we want you to be completely satisfied with your purchase. If there is a problem with the product you received, we are here to help you. Please read our Returns and Exchanges Policy carefully to understand your options.

Returns

We accept returns only if there is a problem with the product you received, such as:

1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately to arrange a return. We will give you a full refund or exchange the same item, subject to availability.
2. Incorrect size: If you receive an item in the wrong size or color, please contact us within 10 days of receiving your order to arrange a return. We will exchange the item for the correct size or color, subject to availability.

Exchanges

We only offer exchanges if there is a problem with the product you received as noted above. If you need to exchange an item for the same item, please contact us to arrange an exchange. Exchanges are subject to availability.

Return Process

To initiate a return or exchange, please follow these steps:

1. Contact us: Email us at contact@medinatibrand.com with your order number and details of the problem with the product you received.
2. Return Authorization: Once we receive your email, we will provide you with instructions on how to return the item.
3. Return: Pack the item securely in its original packaging and return it to us. You will be responsible for return shipping costs.
4. Inspection: Once we receive the returned item, we will inspect it to check for the problem. If the item is found to be defective or damaged, we will issue a refund or exchange as per your request.

Please note that we reserve the right to refuse returns or exchanges if the item has been worn, washed or altered in any way. Returns or exchanges must be initiated within [insert number] days of receiving your order.

Refunds

If your return is approved, we will issue a refund to the original payment method used for purchase. Please allow 15-20 business days for the refund to appear in your account.

Contact us

If you have any questions or concerns regarding our returns and exchanges policy, please contact us at:

• Email : contact@medinatibrand.com

Policy change

Medinati Clothing reserves the right to update or modify this returns and exchanges policy at any time without notice. Any changes to this policy will be effective immediately upon posting on the Medinati Clothing website.